Client:
§ LiveOps is
the global leader in cloud contact center and customer service solutions.
Specialized in contact center software, cloud applications, cloud technology,
direct response marketing, customer service software and applications,
multichannel contact center, social customer service, contact center
outsourcing, mobile marketing and customer support
Business Needs:
§ The client
needed a partner for managing their development task for reverse engineering of
their existing applications of call centre, phone panel and Salesforce call centre with enhanced user
interface for different platform.
Solution:
§ We worked
very closely with the client to understand software requirements and suggested
solutions that were robust, flexible and scalable with high-performance,
customizable user interface.
§ System
implementation is done using JavaScript which includes the Phone Panel, windows
grids, trees, lists, forms, menus, toolbars, panels, windows, and much more.
§ The teams
contributed in rich GUI design, development, bug fixing, unit testing,
implementation and maintenance of
business critical web and cloud applications using Open Source technology
platform.
Our
Responsibilities:
§ Design &
Development of the Application.
§ Code Reverse
Engineering.
§ Testing –
Unit, Load, Integration, Stress.
§ Maintenance
& Application Support.
Technology:
§ JavaScript, Perl,
MD-Perl, MySQL, Apache, Unix, Force.com
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